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Medu

Account Deletion账号删除

Deleting the server account does not automatically remove projects in local or iCloud workspaces. Export, delete, or migrate data you need first.删除服务器账号不会自动移除本机或 iCloud 工作区中的学习项目。请先在应用内导出、删除或迁移你需要保留的数据。

Updated: June 8, 2026更新日期:2026年6月8日

Medu app icon

How to request deletion如何提交请求

Email developer@dreaaker.com from your account email and include the product name: Medu.请使用账号邮箱发送邮件至 developer@dreaaker.com,并在邮件中写明产品名称:Medu。

If you cannot use the account email, include verifiable order, support, or ownership context.如果你无法使用账号邮箱,请在邮件中提供可验证的订单、支持记录或其他账号归属信息。

Server-side items deleted or disabled服务器侧会删除或停用的内容

Registered account data, login sessions, wallet/token state, and remote service records are deleted, anonymized, or disabled where reasonably possible.注册账号资料、登录会话、与账号绑定的钱包/Token 状态、产品内远程服务记录会在合理范围内删除、匿名化或停用。

Minimal records needed for refunds, fraud prevention, security, accounting, or legal duties may be retained as required.为处理退款、风控、安全、账务或法律义务而必须保留的最少记录,可能会按适用要求继续保存一段时间。

Device, local, and platform data设备、本地与平台数据

Use in-app deletion/reset tools or uninstall the app to remove local data; Apple purchase history, iCloud data, and system backups are controlled by Apple or your device settings.卸载应用或使用应用内清空/删除功能,才能删除设备本地数据;Apple 购买记录、iCloud 数据和系统备份由 Apple 或你的设备设置控制。

Requests already processed by third-party AI or platform services are handled under those providers' policies.已经发送给第三方 AI 或平台服务处理的请求,删除方式受对应第三方政策约束。

Timing and result处理时间与结果

After receiving a verifiable request, we will process it as soon as reasonably possible and confirm completion or ask for missing details by email.收到可验证请求后,我们会尽快处理,并通过邮件确认完成状态或需要补充的信息。

After deletion, login, balance, support history, and shared-account access across products may not be recoverable.账号删除后,登录、余额、历史支持记录和跨产品共享账号能力可能无法恢复。

Contact联系

Privacy, account, and support requests.隐私、账号与支持请求。

developer@dreaaker.comInclude the product name in your email: Medu.请在邮件中写明产品名称:Medu。